Privacy policy

Eco Plumbing & Heating Solutions Ltd is a family-run plumbing and heating company based in Rochdale and covering Greater Manchester. Gas Safe Register number 636807. You can reach us by phone on 07582 870312 or by email at info@ecoplumbingandheatingsolutions.co.uk.

For the purposes of UK data protection law, we are the data controller for personal data you provide to us.

• Enquiry details — your name, phone number, email address, postcode, service required, and anything you tell us about the job.
• Job records — quotes, invoices, certificates (e.g. Gas Safe Building Control notifications, CP12 Landlord Gas Safety Records, benchmark logbooks) and photos we take of the work carried out.
• Correspondence — the content of calls, texts, WhatsApp messages and emails between us.
• Website usage — standard server logs (IP address, browser type, pages visited) collected by our hosting provider for security and performance.

• To respond to your enquiry and provide a written quote.
• To arrange, carry out and invoice for the work you've asked us to do.
• To issue certificates, warranties and safety notifications required by law or by the manufacturer.
• To keep records for accounting, warranty and regulatory purposes.
• To reply to messages, respond to complaints and improve our service.

• Contract — where we need your data to quote for or carry out the work you've asked us to do.
• Legal obligation — for Gas Safe notifications, CP12 records, invoicing and tax records.
• Legitimate interests — to run and improve our business, respond to enquiries, and keep records of the work we've done.
• Consent — for optional marketing communications, which you can withdraw at any time.

We only share your personal data with third parties where we need to, including:

• Our accountants, for invoicing and tax records.
• Manufacturers, for warranty registrations (e.g. ATAG) — limited to the details needed to register the product to your address.
• Gas Safe Register, for Building Control notifications.
• Our IT and CRM providers, who process data on our instructions under contract.

We do not sell your personal data. We do not share it with third-party advertisers.

We keep enquiry and job records for as long as necessary to provide the service and meet our legal obligations — typically up to seven years for accounting and warranty purposes. Marketing consents are kept until you withdraw them.

Under UK GDPR you have the right to access, correct, delete or restrict our use of your personal data, and to object to certain processing. To exercise any of these rights, email info@ecoplumbingandheatingsolutions.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses only cookies strictly necessary for the site to function and, where enabled, basic analytics to understand which pages are being read. No advertising cookies are used. You can block cookies at any time in your browser settings.

We take reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Access to customer data is limited to the people who need it to do their job.

We may update this policy from time to time. The version and last-updated date at the top of the page will always tell you when it last changed.